Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

At Dglox, we understand that your satisfaction is our top priority, and sometimes, returns are a part of the shopping experience. That's why we've made our self-serve returns process as easy as can be, so you can shop with confidence, knowing that we've got you covered. Kindly process your return through our self-service return.  REQUEST A RETURN NOW

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you need to contact us at sales@dglox.com so that we can send you our warehouse address. Please note that all products will be sent back to our warehouse; endeavour to contact us by email first.

If your return is accepted, we’ll send you a return shipping label as well as instructions on how to send your package to our warehouse address that will be emailed to you. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@dglox.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@dglox.com.